Quote:
Originally Posted by handyman
Hi SpudHed, If you PM a member of the team here they will pass your details onto a very helpful (and pretty) member of ntl's staff who will look into this.
If the install system runs anything like when I worked there then you can scroll through available dates and slots and book into them. If there is a cancellation then the install department free up a slot and you would normally book the first available one at the time. There would not be time for pro active monitoring and bringing forward pre booked appointments though the installs department would sometimes do this.
PM Stuart C
One thing to add is that this forum is not part of ntl, all but 1 of the current team do not work for ntl (and they are leaving this month).
They do however have first class channels into ntl's upper management with which they can escalate customers concerns and troubles. They have a very useful member of staff at their disposal that has the experience to rectify most issues. |
Very nice comments, but I think the person you are referring to doesn't deal with those any more.