[SpudHed]

i signed up for ntl broadband and phone 2 weeks ago and was given an install date of 12th december between 12pm and 6pm and they didnt turn up, so i phoned them only to be told that the account number they had sent was no longer valid so my account "sort of didnt exist", unlike the 25 quid payment they took off me when i signed up, i was told that if i wanted an account i could pay them another 25 quid and they would install it on the 18th, the guy then said he would get someone who could sort it out, and i was put into a hold music loop which ran for 3 hours before i gave up, i went to the stand the next day and went mad, on getting home i got a phone call saying they would install on 29th december! despite the fact i had already cancelled my bt and broadband on the 12th to coincide with my install, so im now to be left with no phone or internet over christmas meaning im not going to be able to get in touch with my family over christmas, it almost makes me sick and it does make me very anrgy, id appeciate it if anyone here has a direct line to a manager as i cant get hold of one through the standard system without just getting dumped into a hold loop. also they said that the 29th was the best they could do, then howcome when my uncle signed up no more than 15 mins after i blew my top at the stand was given an install date of 20th december, despite having taken a lower package than me