Cable Forum - View Single Post - Blueyonder

Sepulchre · 15-12-2006, 09:59

Andy - if you do find that number it would be appreciated.

hooli - to be fair I've been with TW/BY for 9 years now and up until the roll out of 10mb their connection and service were excellent. I think they just underestimated demand for 10mb and over estimated the capability of their network. Put the two together and you have the current problems, this then leads to increases in customer calls and further problems as they then cant handle the call volume, so they punt calls overseas - which is never a good idea. They also dont appear to have enough engineers working on the many problems. Dont get me wrong here I'm not defending them as I think the internet supply and customer service stinks, but I do understand why they are facing the problems, its just a pity they also consider their customers as problems.

Maybe Virgin will change things - hoho

15-12-2006, 09:59	#29
Sepulchre Inactive Join Date: Nov 2005 Posts: 23	Re: Blueyonder - The crap continues Andy - if you do find that number it would be appreciated. hooli - to be fair I've been with TW/BY for 9 years now and up until the roll out of 10mb their connection and service were excellent. I think they just underestimated demand for 10mb and over estimated the capability of their network. Put the two together and you have the current problems, this then leads to increases in customer calls and further problems as they then cant handle the call volume, so they punt calls overseas - which is never a good idea. They also dont appear to have enough engineers working on the many problems. Dont get me wrong here I'm not defending them as I think the internet supply and customer service stinks, but I do understand why they are facing the problems, its just a pity they also consider their customers as problems. Maybe Virgin will change things - hoho