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What exactly are you complaining about here, from the post there, you are getting on around the correct speeds for a 4MB line.
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I think you got your kilobits and kilobytes the wrong way round bud.
Guys, the whole country is having problems since the 10mb service was introduced. I am in EH11 area of Edinburgh and have 4mb and i'll be lucky to get 1mb now. I think telewest should pull the plug on the 10mb service and give everyone say 4mb. Bite the bullet on the profits and start giving a service that is worth every penny. If they don't they'll start loosing business hand over fist.