Quote:
Originally Posted by checker
Having lost my job twice to asian call centre's you have my aggreement. However BT have their call centres in the sub continent. I believe the billing is dealt with in Bangalore.
Calls still have to be taken systems up or down, it will be in the contract. All go to a central switching system and farmed out to the first available agent.  |
I've just spent 45 on a cal to a NTL call centre in New Delhi, and been told a load of nonsense, and basically ...lies.
enough was enough, hung up and chose a diffeent option...got thru to a Glasgow call centre, explained the New Delhi phonecall.... she told to forget it and that they haven't a clue what they're talkin about over there mostly and make things up as they go along!!
She worked out the problem and it is being sorted as we speak..... Indian call centres..who needs them?? waste of space!!