Quote:
Originally Posted by gooner4life
I've just had to call NTL 7 times to pay my bill and I still havent managed to get it done.
3 times the call has ended with a beeping tone and a message saying "the other person cleared"
3 times I got through to what sounded like an asian call centre, the people answering the call spoke in very broken english, and then informed me that there systems were down.
This last time im still holding, after what appeared to be an asian call centre AGAIN i was informed that the systems are down but they could transfer me to a call centre who's systems were working, I accepted but asked why they are answering calls at all if the systems are down? what's the point?
NTL ARE A JOKE!
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Having lost my job twice to asian call centre's you have my aggreement. However BT have their call centres in the sub continent. I believe the billing is dealt with in Bangalore.
Calls still have to be taken systems up or down, it will be in the contract. All go to a central switching system and farmed out to the first available agent.
