Thread: Asian Call centres for all queries now?
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Old 14-12-2006, 13:54   #2
lostandconfused
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Re: Asian Call centres for all queries now?
payments and some bill queries are dealt with by India although CS in Uk can still take payments, it depends what you select on the IVR before you go through.

Ive brought up the fact that you still have to take calls even if your systems are down, its just stupid, i suppose you could still answer general queries and if its just down temporarily you can keep details such as packgae change and do it when it comes back up, but most people call up and need the person on the other end to actually have info about their account,
i agree it is ridculous
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