Cable Forum - View Single Post

gooner4life · 14-12-2006, 13:30

I've just had to call NTL 7 times to pay my bill and I still havent managed to get it done.

3 times the call has ended with a beeping tone and a message saying "the other person cleared"

3 times I got through to what sounded like an asian call centre, the people answering the call spoke in very broken english, and then informed me that there systems were down.

This last time im still holding, after what appeared to be an asian call centre AGAIN i was informed that the systems are down but they could transfer me to a call centre who's systems were working, I accepted but asked why they are answering calls at all if the systems are down? what's the point?

NTL ARE A JOKE!

14-12-2006, 13:30	#1
gooner4life cf.geek Join Date: Dec 2003 Age: 44 Services: SkyQ 2TB - Multiroom x3, VM 350Mb cable broadband. Posts: 702	Asian Call centres for all queries now? I've just had to call NTL 7 times to pay my bill and I still havent managed to get it done. 3 times the call has ended with a beeping tone and a message saying "the other person cleared" 3 times I got through to what sounded like an asian call centre, the people answering the call spoke in very broken english, and then informed me that there systems were down. This last time im still holding, after what appeared to be an asian call centre AGAIN i was informed that the systems are down but they could transfer me to a call centre who's systems were working, I accepted but asked why they are answering calls at all if the systems are down? what's the point? NTL ARE A JOKE!