Quote:
Originally Posted by handyman
Excellent, thanks for that, I'll use the same process with rbs then :-)
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Shouldn't be too compllicated if you follow the details on the CAG forums, mine went:
1) Subject access request
2) Letter asking politely for charges back (template on CAG)
3) Response from RBS saying bugger off
4) Opened case with moneyclaim (again using template from CAG)
5) RBS settled 2 weeks later
If you don't get a response (i.e. point 3), you might need to leave it 7 days and send a "Letter Before Action" (again, template on CAG) confirming that as you've heard nothing you're going to proceed with the small claims track.