Well, what a helpful person he was- not only did he reimburse the amount that I wasted in trying to get through many times (and then given bogus information by a call centre worker based in India)- he called back three times in total (as the number rang at his end, but not at mine).
He initially said that he couldn't guarantee that I would have the line on within 24 hours- but 15-20 minutes later- my new number was activated properly! I even got a call from a woman asking whether my line was now working- and the friendly CR man also made sure it was working. I wish I could remember his name (but I thanked him at the time of course)...
Cheers 'quadplay'- thanks for taking an interest in this matter...
