Cable Forum - View Single Post - NTL Customer Services: Your personal experience

stevot · 12-12-2006, 21:57

Technical aspect of the service is OK, but not impressed with CS I'm afraid. Twice I've had to contact them, and twice I have been disappointed.

First time was when we moved house - service was connected fine but direct debit wasn't set up properly. Rang them - 'OK we'll set it up for you now'. Result - still not set up. This happened every month for 4 - 5 months until I eventually got tired of ringing them. The end result? The bill gradually accumulated until they cut me off because I owed too much! No demand for payment, no warning, just no phone or internet one day. Had to pay the whole bill by debit card to get reconnected.

Second instance is being promised one thing on the phone (50% discount on BB) but getting billed the full amount. Has happened twice and on each occasion they have refused to accept the possibility that they might be in the wrong - "Sorry sir, we've no record of that on your account".

So thumbs down for CS from me.

12-12-2006, 21:57	#836
stevot Inactive Join Date: Dec 2006 Location: Cambridge Services: NTL 4Meg BB & phone. Basic Sky TV Posts: 6	Re: NTL Customer Services: Your personal experience Technical aspect of the service is OK, but not impressed with CS I'm afraid. Twice I've had to contact them, and twice I have been disappointed. First time was when we moved house - service was connected fine but direct debit wasn't set up properly. Rang them - 'OK we'll set it up for you now'. Result - still not set up. This happened every month for 4 - 5 months until I eventually got tired of ringing them. The end result? The bill gradually accumulated until they cut me off because I owed too much! No demand for payment, no warning, just no phone or internet one day. Had to pay the whole bill by debit card to get reconnected. Second instance is being promised one thing on the phone (50% discount on BB) but getting billed the full amount. Has happened twice and on each occasion they have refused to accept the possibility that they might be in the wrong - "Sorry sir, we've no record of that on your account". So thumbs down for CS from me.