Cable Forum - View Single Post - NTL

pdav10 · 12-12-2006, 15:12

I cancelled my service with NTL on 12 October which is when they collected my set top box. I called to arrange a credit for the unused part of the month and settle my outstanding amount (cancelling the direct debit as I have had major NTL problems before!). They sorted the difference then quoted me the balance including November! I pointed out they'd just credited me to 12 October and therefore November was an error too. He agreeed, I paid an amount and that was it.

Well, I thought so until I checked my Bank this morning to find Ãƒâ€šÃ‚Â£88 debited to NTL. I called my Bank to explain how they could have taken from the Direct Debit I cancelled but was told it was a payment on my debit card!! I called the fantastic 0845 number to explain yet again that my account was cancelled on 12 October and I wanted a refund for the 2 months they had now charged me, they were even charging me from the date I cancelled as that was on their system!!

I am now told I will have a refund by cheque within 7 days and that the account has been disconnected? How it could be anything other than disconnected when I've had no box or service for 2 months, god only knows.

Do NTL do this to everyone? An excellent way to improve cashflow, fraudulently take cash from people's accounts then repay them by cheque a week later (if I actually get a cheque within 7 days, I'm not holding my breath). The whole NTL service is completely inefficient and I'd rather sell my TV and live without one than ever have to use NTL ever again!!

Oh, and this isn't the only problem I've had, it's just the most recent!

12-12-2006, 15:12	#86
pdav10 Inactive Join Date: Dec 2006 Posts: 2	Re: NTL - New Billing system Problems I cancelled my service with NTL on 12 October which is when they collected my set top box. I called to arrange a credit for the unused part of the month and settle my outstanding amount (cancelling the direct debit as I have had major NTL problems before!). They sorted the difference then quoted me the balance including November! I pointed out they'd just credited me to 12 October and therefore November was an error too. He agreeed, I paid an amount and that was it. Well, I thought so until I checked my Bank this morning to find Ãƒâ€šÃ‚Â£88 debited to NTL. I called my Bank to explain how they could have taken from the Direct Debit I cancelled but was told it was a payment on my debit card!! I called the fantastic 0845 number to explain yet again that my account was cancelled on 12 October and I wanted a refund for the 2 months they had now charged me, they were even charging me from the date I cancelled as that was on their system!! I am now told I will have a refund by cheque within 7 days and that the account has been disconnected? How it could be anything other than disconnected when I've had no box or service for 2 months, god only knows. Do NTL do this to everyone? An excellent way to improve cashflow, fraudulently take cash from people's accounts then repay them by cheque a week later (if I actually get a cheque within 7 days, I'm not holding my breath). The whole NTL service is completely inefficient and I'd rather sell my TV and live without one than ever have to use NTL ever again!! Oh, and this isn't the only problem I've had, it's just the most recent!