Quote:
Re: PVR release dates
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Quote:
Originally Posted by airbus
Called CS spoke to a very nice girl who told me to call back after the 14th or once i had received the mail drop later this week......
Called back 5 Mins later and BINGO ordered TV Drive being installed Tommorow !
no probs
Airbus is 1 happy bunny !
Airbus is no longer a happy bunny infact airbus is a very very p****d off bunny!
The saga of today...so far ... watch this space ..
1230 comes and the nice ntl installer man calls, jump in car and zoom home to let him in .... so far so good ......
Said NTL installer has shiny samsung stb in his hands... asks him where shiny TVDRIVE is and am told not available yet , Next month m8 .
He calls work management who confirm to him they havent gota launch date for the TVDRIVE in the area yet.
I call NTHell CS who denie an order was ever placed and that an engineer is coming today (introduce Installer to Customer service guy... yadda yadda yadda OH ... !)
CS accept engineer is stood in my lounge after some debate CS decide that sales have ordered TVDRIVE in error and confirm it WILL NOT be available till December at the earliest and suggest engineer leaves for next job as its wasting his time !!!! (What about mine ?????).
Vent my anger at Wythenshaw CS Manager who offers to transfer me to disconnections if im so upset.
Ask for call to be escalated and why CS can order a product thats not available ... Answer: cos they can !.
1430 Get a call back from Manager at Wythenshaw explains the sales person who placed the order shouldnt have and he has backordered it for December and i will get a call when its released in December but that might slip in to 2007 !
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Had a msg left by NTL CS to call sales yesterday....
YIPEEEEEE
Guess what ...?
3 calls 3 different replies varying from delayed till 15th Dec to delayed till feb 07.
Id say this is like banging me head against a brick wall but you get relief from that.
Why is it always so imposible to get consistant information out of NTL?????
Now not even sure if its worth the aggro and frustration of this.
Asked to be transfered to Disconnections and
now you cant get to speak to them unless u know what billing system you need... Like i know what billing system im on .. Hello ntl whats this all about !
Cant get products
Cant get information
And now cant even leave NTL