Thread: Email Trouble
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Old 11-12-2006, 15:28   #10
simbr
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Join Date: Apr 2005
Location: Cardiff
Age: 47
Services: ntl Phone, ntl Digital TV, ntl Cable (10 Mbps)
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Re: Email Trouble

Quote:
Originally Posted by Nidge View Post
I'm having trouble with my Email with microsoft Outlook, everytime I open Outlook it comes up with my password box, when I put my password in it does nothing only pops up again, I've tried to get into my account via NTL World.com but when I put my password and username in it says invalid username and password.
May sound stupid or patronising or whatever, but you have checked that you have the correct password? Remember that username and password must both be in lowercase, the password must contain at least one number and the username in Outlook does not include @ntlworld.com.
Also, Outlook should say something like "enter your password for the following server" - does it correctly state "pop.ntlworld.com" or is it something else like "127.0.0.1"?
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