Cable Forum - View Single Post

monmoz · 10-12-2006, 22:22

Hi folks,

I'm new and not very internet savvy, so I hope you'll all bear with me. My name is Kathy, I'm in Notts NG17 area.

I found this site whilst googling for an answer to my problems. I've called Ntl about it on numerous occasions but they always tell me it's a problem my end and not theirs.

Other people I have spoken to in my local area seem to have the same problem as me but when I tell Ntl this, they say that they cannot discuss other peoples problems and that they must ring themselves. Ntl say that they haven't had any similar complains...strange that, because that's what they keep telling my neighbours too!!!

OK, here goes...the problem - some days I get nothing, no problems at all, most days, the problem is their, but it varies, sometimes only a couple of times, sometimes every 10-30 minutes throughout the day.

Sometimes whilst surfing, I get the 'this page cannot be displayed' page. It's no specific sites, it's everything, but whilst I cannot view webpages I can send and receive email (just can't view web graphics in the emails) and if I've got something downloading it that doesn't fail. I've tried repairing the connection, that has no effect. I've tried disabling and re-enabling the connection, that also has no effect. I've tried turning the modem off at the wall, allowing it to reboot and then reconnecting, still no effect. The only thing that helps is a total reboot of the computer. Everything then works fine, for anything from 10 minutes or even the rest of the day.

I do have NTL digital TV and there is no problem with that.

I am running Windows XP SP2 with all latest patches. I have no home network but often plug another computer into the modem and have the same problems with those computers too. I hooked my mums laptop up to the modem the other day to download her some games and do a windows update etc and the problem occured then too.

I have Norton Internet Security installed on all the computers that I connect to the modem, but disabling Norton doesn't help either. I don't really understand Firewall software, so I just installed in using all the defaults and allowed it to search for internet enabled programs when I installed it, as I knew that I didn't have anything on the computer that shouldn't be there I allowed it to give internet access to all the programs it found.

I've checked out the 'before you post - support requests' thread and am trying to provide all the details asked for but do not understand how to provide a 'traceroute'.

I did a line test, I have no idea what it all means but here's the link:
http://www.dslreports.com/linequality/nil/2145097

Any insights into the possible problem and solution would be greatly appreciated.

Thanks loads,

Kathy

10-12-2006, 22:22	#1
monmoz Inactive Join Date: Dec 2006 Location: Notts Services: NTL Digital TV - Soon to be Sky NTL 4mg Broadband Posts: 2	Ntl broadband connection problems Hi folks, I'm new and not very internet savvy, so I hope you'll all bear with me. My name is Kathy, I'm in Notts NG17 area. I found this site whilst googling for an answer to my problems. I've called Ntl about it on numerous occasions but they always tell me it's a problem my end and not theirs. Other people I have spoken to in my local area seem to have the same problem as me but when I tell Ntl this, they say that they cannot discuss other peoples problems and that they must ring themselves. Ntl say that they haven't had any similar complains...strange that, because that's what they keep telling my neighbours too!!! OK, here goes...the problem - some days I get nothing, no problems at all, most days, the problem is their, but it varies, sometimes only a couple of times, sometimes every 10-30 minutes throughout the day. Sometimes whilst surfing, I get the 'this page cannot be displayed' page. It's no specific sites, it's everything, but whilst I cannot view webpages I can send and receive email (just can't view web graphics in the emails) and if I've got something downloading it that doesn't fail. I've tried repairing the connection, that has no effect. I've tried disabling and re-enabling the connection, that also has no effect. I've tried turning the modem off at the wall, allowing it to reboot and then reconnecting, still no effect. The only thing that helps is a total reboot of the computer. Everything then works fine, for anything from 10 minutes or even the rest of the day. I do have NTL digital TV and there is no problem with that. I am running Windows XP SP2 with all latest patches. I have no home network but often plug another computer into the modem and have the same problems with those computers too. I hooked my mums laptop up to the modem the other day to download her some games and do a windows update etc and the problem occured then too. I have Norton Internet Security installed on all the computers that I connect to the modem, but disabling Norton doesn't help either. I don't really understand Firewall software, so I just installed in using all the defaults and allowed it to search for internet enabled programs when I installed it, as I knew that I didn't have anything on the computer that shouldn't be there I allowed it to give internet access to all the programs it found. I've checked out the 'before you post - support requests' thread and am trying to provide all the details asked for but do not understand how to provide a 'traceroute'. I did a line test, I have no idea what it all means but here's the link: http://www.dslreports.com/linequality/nil/2145097 Any insights into the possible problem and solution would be greatly appreciated. Thanks loads, Kathy