[kenseaton]

>>Sorry, but why should they credit you for your phone call?

Simple really, customer support is included in the subscription I pay.

I have no problem paying phone charges for what should be a short call, especially if I'm actually talking or listening to customer support.

It's another matter entirely when I have to spend 30 minutes hanging on listening to awful music and the irritating card/switch-off/wiping stuff reminders.

In effect, I'd be paying twice - once for the subscription and then for the phone call - subsidising what is a bad service. Our subscriptions should be enough to cover the cost of customer support. If ntl is allowed to make excessive amounts of money from the over-long telephone call then there's no imperative for it to improve the service by employing more staff to reduce the wait.

Ken