[kenseaton]

Thanks guys - I didn't do anything to the cable except unscrew it and then screw it back in.

I did all the card/switch-off/wiping stuff to no effect. It now has the number zero 0 on the screen, but otherwise no change.

I managed to get through to customer support this morning after a half-hour wait and an engineer is coming out on... Thursday evening.

Obviously I've asked for a rebate on my subscription (and also for my phone call which was eventually about 50minutes at 5p a minute). The cap at the other end noted it on my file... and said I would have to call back later.

Ken
Glasgow