Quote:
Originally Posted by Felinix_Devotion
I am a long time customer with NTL, I've been with them since the 150k £17.99 days then I went to your premium service for £37.99 of 1mb then 1.5mb and so onwards to the mighty 10mb.
I accepted the 512k upload as would do, and put up with the lower download speeds but as long as I got above 5mb I was suited.
Now I need the upload so I can game on demanding games while my partner uses her pc on my network to talk to her family in America.
Currently my ping is about 30-50 while only my pc is online, but when she users her pc my ping goes to about 70-90. Now this is borderline and on some servers it is actually kickable as a high ping.
Now if you lower your upload to 384 on the 10mb service, I consider this a grossly misjudged act and if you do so your showing to your customers one thing.
That you are putting profits above quality in your services, and that dispite pleas from the people who pay for your offices and your job that you don't care and are going to roll out this 20mb service and don't say your not it's been seen with the trials you will roll it out for about £54.99 with the 512k upload likely.
If you do this you won't just loose me I plan on making an article for mass viewing with alternative internet providers.
NTL you are becoming the 21st's century answer to the joke which is AOL.
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to download data you need to uplodoad. if you max the upload you are going to increase your "ping" so you will get kicked in games. if you want to blame someone, blame your partner for taking your upload while you want to play games