Congratulations in the resolve of your speed issues , Mr Angry. Gareth make the appointment possible, take a day off, rebook a holiday try not to die on that day, but take it. You may never have this chance again.
Perhaps I'm being bitter here, but now is your chance to fore go the "fob off" the 'tech' adviser with less know how than you. The "I'm in a sweat shop and will you anything to get you off the phone and reduce my call time"
Grasp that appointment with both hands Gareth and don't let go
Best wishes
Disillusioned
/r00t