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highlandlassie · 09-12-2006, 15:27

I tried to sign up for all of the above 2 weeks ago. Install date given was last saturday 2/12. NO show from the engineer. After 4hrs on and off the phone ( national rate, until I finally found a free phone number) to cust service, they turned round and finally said the engineer had called in sick and this was at 3.30 in the afternoon, why couldn't they tell me this earlier, when I had started to phoned them at 10.100am, until 3.30. Phone call to NTL and everything was up and running again within 30 mins.

In the 7yrs I have been with NTL I don't have any complaints. I left sky in the fisrt place (hubby prefers sky to NTL TV )because of the cust serv, and it seems nothing has change - this is JMO

09-12-2006, 15:27	#4
highlandlassie Inactive Join Date: Mar 2004 Posts: 120	Re: cancelling ntl broadband I tried to sign up for all of the above 2 weeks ago. Install date given was last saturday 2/12. NO show from the engineer. After 4hrs on and off the phone ( national rate, until I finally found a free phone number) to cust service, they turned round and finally said the engineer had called in sick and this was at 3.30 in the afternoon, why couldn't they tell me this earlier, when I had started to phoned them at 10.100am, until 3.30. Phone call to NTL and everything was up and running again within 30 mins. In the 7yrs I have been with NTL I don't have any complaints. I left sky in the fisrt place (hubby prefers sky to NTL TV )because of the cust serv, and it seems nothing has change - this is JMO