Unfortunately, I also think BB+ is a pile of poo too, but I have kids....
I did get an email confirming that the product is free for 4 & 10mb customers, but you do have to go through the process of activating it buy "purchasing" it.
Any bets that I wil actually get billed for it, then have to kick up a stink to get re-imburst?
Quality sales/billing dept at NTL will get it right first time