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Apollo · 08-12-2006, 12:23

Surely if you are not being supplied an adequate level of service then your consumer rights are on your side, regardless of what their contract states. It may be worth chatting with your local Citizens Advice Bureau, or the fair trading department.

Even though they state "up to x" there are limits what they can get away with whilst holding you to their contract.

Good luck, I feel sure I face the same dilemma soon.

08-12-2006, 12:23	#2
Apollo Inactive Join Date: Jun 2004 Location: Manchester Age: 57 Posts: 25	Re: Stuck on NTL Surely if you are not being supplied an adequate level of service then your consumer rights are on your side, regardless of what their contract states. It may be worth chatting with your local Citizens Advice Bureau, or the fair trading department. Even though they state "up to x" there are limits what they can get away with whilst holding you to their contract. Good luck, I feel sure I face the same dilemma soon.