Doesn't sound good does it
In any case I have downloaded PingPlotter (
http://www.pingplotter.com/) a free visual trace route over time and have pointed it at
www.bbc.co.uk for the next 24 hours. At least then I have some solid data to show NTL/Engineers where the problem lays.
If anyone is interested I will post the results here, and let you know the outcome of the call.
A special thanks to those that replied, speaking (or trying) to NTL can be extremely frustrating and the customer experience is extremely poor. In some small way it does help one feel better to at least talk on these forums so keep at it
