Cable Forum - View Single Post - Facing another engineer call on Sat, advice please...

JontyG · 08-12-2006, 00:19

can you not get a call when the problem is occuring?
You have a call for Sat but by your description everything is likely to be working fine then - and with the best will in the world its not easy to pinpoint a fault while its not happening.
You will usually be ofered the next available appointment. AFAIK most areas have a "late" or evening appointment time, but as this is a popular time its often booked out days in advance.
If the tech experiences the problem you are far more likely to get it resolved.

08-12-2006, 00:19	#3
JontyG Inactive Join Date: May 2006 Location: Teesside Posts: 40	Re: Facing another engineer call on Sat, advice please... can you not get a call when the problem is occuring? You have a call for Sat but by your description everything is likely to be working fine then - and with the best will in the world its not easy to pinpoint a fault while its not happening. You will usually be ofered the next available appointment. AFAIK most areas have a "late" or evening appointment time, but as this is a popular time its often booked out days in advance. If the tech experiences the problem you are far more likely to get it resolved.