[Apollo]

Hi Gang,

Location: Manchester, Worsley
Connection: 10mb (sort of)

Like many others I read on these forums I too am faced with 12.6kb/sec download speeds between 5pm and 12am more or less all week long. I have a £34.99 10mb connection (up to of course) but for the last few weeks the slow-downs are getting more regular.

After some 20 or so calls over this period I got one of our friends in India to do a test on my line which he claims was seriously affected by packet loss. I now have another engineer booked for Saturday.

Thing is, this is now my 3rd engineer call and they roll in around 2-4pm when the connection is fine and tell me "it's fine" - I try and tell them it wont be fine in a couple of hours but they pay no attention. I wondered if anyone could help me by giving me some indication as to how I can negotiate/deal with the next engineer to actually do something? After 10 years with C&W/NTL I feel I will have to move provider and I want to avoid this if possible, but I feel I am in a dead-end as these guys can never "see" the poor bandwidth and freezing digital TV I get all evening.

Anybody got any tips or advice as to what I can tell him to check? or ask him whether he checked?

M