
to Cable Forum
Unfortunately most of the "problems" you describe such as temporary lockups of the remote operation are fairly common. Even with the "silver box" in fact a Samsung, I see this a couple of times an evening. Usually clears after 10 seconds or so. It's just part of the ntl programming. I've learn't to live with it.
You tend to only get a Samsung STB, if the engineer has one in his van when they are sent out to you, and if the tech decides your current STB is faulty. You won't get one just because you'd like one.