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Mechanicus · 06-12-2006, 23:04

Hello,

I have recently been having a problem with my Digital TV box, and I was hoping I could get some help here, seeing as the phone support is useless.

I used have a Phase 3 box (apparently), but I was getting some lockup issues with it (The picture was fine, but the remote control and the buttons on the box would stop responding for a random amount of time). An engineer came out and replaced the box. This new box has the same problems as the old one, and is also quite slow to respond when channel surfing. It is also making an annoying buzzing noise which keeps me awake at night (I have to unplug it so I can sleep). I managed to get an enginner round again (after having to wait a week because "the buzzing will probably go away on it's own"), and he told me that the current box is a Phase 2, the old one was a Phase 3, and that I won't be getting any replacement box (he ignored the buzzing after I told him about it). He said that the only way to get a better responsiveness and no lockups is to get a 'Silver Box', which are apparently quite rare.

So my question is - How would I be able to get one of these so called Silver Boxes. If I can't get my hands on one, what are my alternatives?

06-12-2006, 23:04	#1
Mechanicus Inactive Join Date: Dec 2006 Age: 42 Posts: 277	Phase 2/3/Better? Hello, I have recently been having a problem with my Digital TV box, and I was hoping I could get some help here, seeing as the phone support is useless. I used have a Phase 3 box (apparently), but I was getting some lockup issues with it (The picture was fine, but the remote control and the buttons on the box would stop responding for a random amount of time). An engineer came out and replaced the box. This new box has the same problems as the old one, and is also quite slow to respond when channel surfing. It is also making an annoying buzzing noise which keeps me awake at night (I have to unplug it so I can sleep). I managed to get an enginner round again (after having to wait a week because "the buzzing will probably go away on it's own"), and he told me that the current box is a Phase 2, the old one was a Phase 3, and that I won't be getting any replacement box (he ignored the buzzing after I told him about it). He said that the only way to get a better responsiveness and no lockups is to get a 'Silver Box', which are apparently quite rare. So my question is - How would I be able to get one of these so called Silver Boxes. If I can't get my hands on one, what are my alternatives?