Dismal.......In my 40 years of life so far I have never experienced such terrible customer service. They have no idea. Does anyone have the mobile number of their Customer Service Director? He/She really needs to understand how badly this Company is failing its customers. When it works the service particularly the broadband is good, when it goes wrong woe betide you! So far over 4 weeks trying to get my channels fixed, some do not display at all, so far 4 hours on the phone, 1 engineer visit without resolving the problem (didn't even bother to check) 1 failure to turn up by engineer, 6 promises to return calls not fulfilled.........and so it goes on....
