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when I tried to sign into my email username and passwords would not work
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If it works on webmail, what doesn't work - Outlook Exp, Thunderbird?
When you put in the username in an email client, such as OE, you need to leave off the @ntlworld.com, eg for email "king.aragorn@ntlworld.com", username = king.aragorn
Apologies if you already know this!
