[Mr Angry]

Dear sir / madam,

This is my speed test of several minutes ago:

Mon, 04 Dec 2006 17:47:57 GMT

1st 512K took 10297 ms = 49.7 KB/sec, approx 410 Kbps, 0.4 Mbps
2nd 512K took 9218 ms = 55.5 KB/sec, approx 457 Kbps, 0.45 Mbps
3rd 512K took 9672 ms = 52.9 KB/sec, approx 436 Kbps, 0.43 Mbps
4th 512K took 8531 ms = 60 KB/sec, approx 494 Kbps, 0.48 Mbps

Overall Average Speed = approx 449 Kbps, 0.44 Mbps

This type of slow speed has been a recurring issue over the past six weeks or so since traffic shaping and the 20mb trials were rolled out.

I am paying you people £34.99 per month for what, at the time, was advertised as 10mb (not "up to") "unlimited" internet access. My previous 3mb connection was rock solid but since your "free upgrade" to the 10mb tier I, and thousands of other customers, have had nothing but an intermittent and shoddy "service".

Can someone afford me a factual explanation as to why this issue persists?

Thank you.