Thread: Switched phone back to BT.
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Old 01-12-2006, 09:43   #8
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Re: Switched phone back to BT.
Quote:
Originally Posted by weebod View Post
Yeah, I tried that. Telewest refused to help. They told my friend who raised the issue with them, that I had to raise the complaint, but then refuse to assist me as I no longer use them to provide my telephone service.
It sounds as though your friend probably used too much information and confused the Telewest operator and Telewest were able to pass the buck.

If I rang up my telephone operator and said there was a number I needed to ring but could not ring from my line (even though it could be rung from another line), I would expect them to log it as a fault on my line and investigate it. I would not mention the fact that the number had been ported from that network to another on any other information.

If you got all your friends and family to log faults on their lines in this way then Telewest should be able to spot the pattern and fix the fault.
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