Quote:
Originally Posted by Chris T
OK, let's have a definitive answer to this thorny issue. What is your own personal experience of NTL customer services?
Tell us your story, and don't forget to vote. I'm going to try to set this up as a public poll so we can all see who voted what, as I am interested to explore the allegation that those who claim not to have trouble with CS are in the main NTL staff in disguise.
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Having signed up with NTL, had T.V, Broadband and telephone installed.
I was happily using all three for 3 weeks when my telephone was cut off.
after lengthy discussions with NTL the number I had, had already been allocated to someone els so a new number was given to me.
After checking my bank statements I discovered that NTL had taken almost £200 from my account than they should have. again more lengthy telephone conversations (at my expense)
They agreed to alter their files and ensure that the correct amount was taken frm the DD.
However 2 weeks later yet another amount was taken.
Again more lrngthy phone calls with the promise that it would not happen again. Now I would now have to pay for the service for 8 months as I was so much in credit. (very nice of them)
it turned out that they had set up 2 seperate accounts for me in the beginning.
I decided that I wanted to go wireless and so purchased a wireless router from the on line NTL shop.
after making a 50 mile round trip to City Link who had the task of delivering the parcel I was informed that they had lost it. not NTLs problem i grant you.
However after the obligatory trials of numerous telephone conversations over 2 weeks they now had no record of the purchase.
No refund and no router.
I eventually had luck with a refund from the distributors with no thanks to NTL.
I would not reccommend NTL to my worst enemy and will be changing back to someone else as soon as I have been reimbursed or used up my credit.
they are the worst company I have ever had the misfortune to come into contact with.