Quote:
Originally Posted by NTL_Sux
I hear there's a re-pull crew due today.
Nobody has arranged it with me, I just found out from complainaing about my bill yesterday.
Hands up, everyone who thinks they'll show up this time.......
|
Guess what?
You were all wrong.
They still haven't managed it.
Seventh appointment they haven't kept this year.
I'm voting for next year's Oxford English Dictionary to include a new entry against the words 'incompetent' and 'atrocious'.
I don't feel any need to elaborate.
Thank god I don't have to endure this farce much longer!
---------- Post added at 17:56 ---------- Previous post was at 17:10 ----------
Big shout-out to Mandy @ ntl (surname witheld to protect the innocent) who has gone above and beyond this evening trying to sort some of my ntl problems out.
She's resolved the Talk Unlimited issue for me and pointed out that I was mistaken about the t.v. charge as it's actually for the line rental, which I should be paying (they've shown 't.v.' by it which made me think I was still being invoiced for it).
We still don't know where the re-pull crew have got to, but she's calling me back when she's got hold of the contractor's manager to explain.
Thanks Mandy.
---------- Post added at 19:28 ---------- Previous post was at 17:56 ----------
Ah well,
Mandy tried.
She called me back but was unable to get anyone else to answer their phone so she had to transfer me to 'faults'.
Unfortunately, they weren't so helpful and told me I had to ring 'Customer Service'.
I did try explaining that they had transferred me to Faults in the first place but it doesn't get you any where.
Start all over again in the morning I suppose.