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NTL_Sux · 28-11-2006, 08:52

Man, ntl have given me a good LOL this morning.
Woke up to this month's invoice.
Accompanying it was a letter from Steve Stewart (Director of "Customer Care" - must be a small Dept) which begins, "We hope you're enjoying ntl".

Anyway, now they've invoiced me Ãƒâ€šÃ‚Â£25.00 for re-cabling costs.
LMAO!

a) It's to correct their own fault.
b) No-one's suggested I would have to pay even more for ntl to fulfil it's contractual obligation to me.
c) They still haven't actually done it.
d) Wait until they get MY bill for MY costs incurred by taking days off and waiting around for people who don't turn up or hanging on the phone for hours on end.

I was contemplating my relationship with ntl last night.
I can honestly say that if ntl were to offer to pay me the amount they bill me each month, instead of me paying them, to continue being their customer I wouldn't.

Anyone have Steve Stewart's phone number?
I wouldn't mind having a quiet word some time to educate him about his performance and how much I've enjoyed ntl.

New customers beware.

28-11-2006, 08:52	#35
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft Man, ntl have given me a good LOL this morning. Woke up to this month's invoice. Accompanying it was a letter from Steve Stewart (Director of "Customer Care" - must be a small Dept) which begins, "We hope you're enjoying ntl". Anyway, now they've invoiced me Ãƒâ€šÃ‚Â£25.00 for re-cabling costs. LMAO! a) It's to correct their own fault. b) No-one's suggested I would have to pay even more for ntl to fulfil it's contractual obligation to me. c) They still haven't actually done it. d) Wait until they get MY bill for MY costs incurred by taking days off and waiting around for people who don't turn up or hanging on the phone for hours on end. I was contemplating my relationship with ntl last night. I can honestly say that if ntl were to offer to pay me the amount they bill me each month, instead of me paying them, to continue being their customer I wouldn't. Anyone have Steve Stewart's phone number? I wouldn't mind having a quiet word some time to educate him about his performance and how much I've enjoyed ntl. New customers beware.