Cable Forum - View Single Post

NTL_Sux · 27-11-2006, 13:44

Hi everyone,
Another update for anyone thinking of signing up with ntl.

My latest appointment for a cable repull crew was Saturday (13:00 to 16:00), all confirmed by text to my mobile.
Hands up everyone who thinks they turned up....
Sorry, you're all wrong.
They didn't.
Not even a call, after all the other 'ghost' appointments, to let me know they wouldn't be able to make it yet again.

But it gets better;
Remember how I was saying earlier in the thread that I finally had enough of the poor t.v. service and cancelled it? Weeeeeelll I went through the instructions for this in "3 to 11 year old" mode and then had them read it back so I knew they understood that I wanted the t.v. service terminated but that the cable and telephone service should remain unchanged.

Despite asking them to read it back to me, it still apparently wasn't simple enough. Todsay is my first day back onlin since last Wednesday when they shut off my t.v. and internet access.
For 3 days they told me it was a local fault and promised to resolve it the next day. This didn't happen and on Saturday, I found out by accident whet had really happened.

The young lady I spoke to (I note down names btw) was very apologetic. I spoke to her calmly, politely, respectfully and she had a word with her 'manager' and between them promised to have me back online by 18:00 hours Saturday evening.

Hands up everyone who thinks they did anything.
Sorry, you're all wrong.

Had to call and complain again today.
Also complained about the re-pull crew and am waiting to hear about the new appointment for their next opportunity ot to show up.
I'll call again on Saturady because I won't have heard back by then either.

This will all come to an end shortly as I have had to admit to myself that maybe this company is not physically capable or interested in following simple instructions/requests. Later this morning I re-signed with B.T. and will soon sign up with Sky Broadband who can offer me a faster service than ntl for less.

Bearing in mind my comments from earlier threads which were not aimed at specific individuals (though some seemed to feel they were in the firing line), I am extremely disappointed with ntl. If they really believe they have anything like a customer service number or even a support facility they are really mistaken.

I take what I've endured as signs of a company in deep distress.
It has a sick and very weak management team and I will be very interested to see if it still exists in its current, or any other form, in a couple of years.
If the ntl employees that visit also have shares in their employer, I would think seriously about whether you are likely to see any return from them or if you should dump them now, fast, before the markets start seeing what's going on. Because then they will go into freefall.

27-11-2006, 13:44	#34
NTL_Sux Inactive Join Date: Oct 2006 Location: Surrey Age: 66 Services: Cancelled ntl t.v. Moved my ntl phone line back to BT. Just the useless ntl broadband left to sort Posts: 52	Re: 12hours? Pffft Hi everyone, Another update for anyone thinking of signing up with ntl. My latest appointment for a cable repull crew was Saturday (13:00 to 16:00), all confirmed by text to my mobile. Hands up everyone who thinks they turned up.... Sorry, you're all wrong. They didn't. Not even a call, after all the other 'ghost' appointments, to let me know they wouldn't be able to make it yet again. But it gets better; Remember how I was saying earlier in the thread that I finally had enough of the poor t.v. service and cancelled it? Weeeeeelll I went through the instructions for this in "3 to 11 year old" mode and then had them read it back so I knew they understood that I wanted the t.v. service terminated but that the cable and telephone service should remain unchanged. Despite asking them to read it back to me, it still apparently wasn't simple enough. Todsay is my first day back onlin since last Wednesday when they shut off my t.v. and internet access. For 3 days they told me it was a local fault and promised to resolve it the next day. This didn't happen and on Saturday, I found out by accident whet had really happened. The young lady I spoke to (I note down names btw) was very apologetic. I spoke to her calmly, politely, respectfully and she had a word with her 'manager' and between them promised to have me back online by 18:00 hours Saturday evening. Hands up everyone who thinks they did anything. Sorry, you're all wrong. Had to call and complain again today. Also complained about the re-pull crew and am waiting to hear about the new appointment for their next opportunity ot to show up. I'll call again on Saturady because I won't have heard back by then either. This will all come to an end shortly as I have had to admit to myself that maybe this company is not physically capable or interested in following simple instructions/requests. Later this morning I re-signed with B.T. and will soon sign up with Sky Broadband who can offer me a faster service than ntl for less. Bearing in mind my comments from earlier threads which were not aimed at specific individuals (though some seemed to feel they were in the firing line), I am extremely disappointed with ntl. If they really believe they have anything like a customer service number or even a support facility they are really mistaken. I take what I've endured as signs of a company in deep distress. It has a sick and very weak management team and I will be very interested to see if it still exists in its current, or any other form, in a couple of years. If the ntl employees that visit also have shares in their employer, I would think seriously about whether you are likely to see any return from them or if you should dump them now, fast, before the markets start seeing what's going on. Because then they will go into freefall.