I am on the 4mb service and apart from some times at peak hours i have to admit that my connection is pretty solid. I have, in the past had to do some proxy switching which, i don't think should be up to me to do cos i AM paying for the service. But, that said i am pretty happy with internet speed. Pages sometimes are really slow to load and it gets annoying but i am only on the 4mb service and my heart goes out to you guys paying top whack for an insulting 10mb service but we all have choices and unless you guys use it for business, You should just cut back to the service that works at the right speed. That will hit NTL where it hurts and thats the pocket maybe and only maybe then they will get their fingers out.