Quote:
Originally Posted by Deadboy
How do I get to speak directly to someone within NTL who will not only listen to my complaints, but also has the authority to initiate remedial action that will result in my receiving the service that I pay for ? (approx £80 pm for TV, BB & phone)
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UPDATE
Finally arranged an engineer visit for Saturday 25/11.
FURTHER UPDATE
Waited in all morning, received phonecall @ 12:33 to say that the engineer had broken down but he would DEFINATELY be attending this afternoon. 15:30 contacted NTL to make sure he was still on his way but was told that he had already attended and fixed the problem at 12:33 (time sounds very familiar), put through to CS who said they would investigate and call me back at 16:45 in case engineer had turned up. Still no engineer & CS duly phoned back at agreed time and put me through to faults department who offered to book another engineer call out (by now this would be the fifth planned call out) but I can't take any more time off work (cost me over £400 in lost earnings so far). I asked for the name of the engineer who claimed to have visited and fixed my fault but was told that they had no way of knowing who the engineer was!!!!. Asked to be put back to CS so that I could cancel all services with NTL but was told that they do not have the facility to transfer calls to other departments within the company (you really couldn't make it up, could you). Redialled to CS but as it was now 17:10 the answermachine message told me that they were shut.
One more phonecall on Monday evening should end all this hell once and for all.