[Hilary Bates]

Very mixed. I'm currently struggling with a problem that apparently is being caused (or at least aggravated) by slow speeds in the Watford area - I'm in Chesham. My BB keeps dropping out and then reconnecting itself. After the STB was replaced and my computer wouldn't talk to it, I called TS on a Saturday evening and got a very helpful, thorough guy, who treated me like an intelligent human being, did not get hissy about the fact that I had a router (though he did ask me to disconnect it to get the computers working again, and said I'd have to get the person who originally installed it for me (my brother) to reconnect it), and talked me through the problem step by step until it was fixed. CS keep saying, can't get a response from the STB, I'll have to send an engineer out. I've now had 3 engineer visits and the dropouts are still happening, ie the problem has not been fixed. And invariably the system works perfectly while the engineer is actually in the house....