Quote:
Originally Posted by gc7
Been on the phone again this morning and they are now telling me the problem is only with 10MB customers and that all the other speeds are running perfect.
They said I'd be better going down to the 4MB service until the problems have been fixed, they have told me they are not sure when it will be resolved.
Is it only 10MB customers having the problems?
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No it isn't. I'm on the 1.5MB service and have been noticing utterly dire speeds (they make a glacier look reckless) for the last 3 weeks. HP5 area. Moreover, I get frequent dropouts and last night between 8:15 pm and 11:45 pm the connection dropped and reconnected about every 5-10 minutes (I gave up on the computer and just watched the set-top box while I was doing something else!!!). I've had 3 engineer visits so far. They've replaced the set-top box, replaced a piece of cable, and reset everything on the STB. Wouldn't you know it, last night while the engineer was here, the connection was stable. 20 minutes after he left, it started this on again-off again thing (which also has been going on for 3 weeks).