Quote:
Originally Posted by mcbazza
Last time I called I was fobbed off by tech support, saying that I had to directly connect my PC to my modem. When I mentioned I was using wireless, and that my computer was at the opposite corner of the house, he hinted that my problems may have been caused by someone else using my WiFi!!
I tried to explain that this just was not possible (I'm rather au fait with IT  ).
So, he told me to go get a really long CAT5 cable (I'll need about 30metres) and to call them again once I've done that.
Doing that is not really an option. I don't have such a lead, neither did work.
I'm left with:
a) Move PC down to living-room (thankfully, plasma can act as a monitor).
or
b) use one of the many 'spare' PCs I have (bit of a self confessed geek) to build a PC specificially for testing and to keep Tech Support happy.
Gah! |
In my experience, whenever you ring TS, dont ever mention networking equipment especially routers and wirelss, as thats just an excuse for TS to get rid of you.
Tell em the CM is connected directly to the pc is my suggestion, then theres no flaffing about and also tell them you are running their Security Sofware as well, Net....whatever its called.
PS I hope this problem doesnt leak over to Hemel Hempstead!