[Rainman1]

I've been onto TS this morning, who finally admitted that the issue is because the area is over-subscribed. They are working on the case but have no ETA.

I contacted Customer Services this afternoon, to explain that I was unhappy that the fault has persisted for so long, it's existance had been denied, and that there was no ETA for a fix. They basically couldn't do anything but put me back in touch with TS. I was offered another free month, but I told to not dare make such a suggestion because it would not make one iota of difference to me.

I then asked to be transfered to the dept that could cancel my subscription. I was then put in a queue for about half an hour after which I hung up. I will now just be cancelling my direct debit and notifying them by email and leaving it at that. I don't see why I should pay them another penny. I've been a customer for about 3 years and I figure that this is a clear breach of the sale of good act. The goods are simply not fit for purpose at this point in time and the whole experience has been unreal.

Phil