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Re: ntl complaints procedures.
Hi there namesake! I'm sorry to hear of this experience but it seems so common. I was one of these Sales Advisors until they made all of the SouthEast redundant! I always left my mobile number and even now I'm getting calls from customers who have not had their equipment installed correctly. Unfortunately, they told us how the installation procedure should work but I never got that much joy out of them, even when I got engineers names plus their bosses. I even had to cancel my parents installation due to incompetence all round. NTL are going to have to undergo major change now that Richard Branson has got the major share, that is why he has made door-knockers redundant. I do hope that you follow up the complaints procedure and put pen to paper. Without that they think that everything is rosy, which it isn't. Good luck to you all. I'm sticking with Sky (whom I hate, but there is no alternative yet), BT (they are a pain but you can get a deal out of them) and Tiscali (Broadband, no problems for 3 years).
Colin Ballard
Ex-NTL & British Gas Employee
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