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zeozhane · 22-11-2006, 08:49

Any communication direct to the CEO would result in this becoming a high level complaint. This happens all the time with my partners work when customers don't agree with the course of action that the call centre workers have taken.

Also from what it seems Virgin mobile staff can't do anything. Michelle, the manager, kept stating that only the finance team can do anything. How can that help customers if the management are not empowred to make any kind of decision.

Thats why we want to contact the CEO. It will be dealt with appropriately and by someone in their head office NOT the call centre. Their staff cannot tell customers one thing only to turn around and take it away again.Also the CEO will not be happy that they are losing a lot of customers due to this as there are many people on various forums with the same issue.

As i stated before - do you need to have a 5 star credit score to get Virgin Mobile? Seems unreasonable as most of the population will only have 3 or 4 star scores.

22-11-2006, 08:49	#5
zeozhane Inactive Join Date: Nov 2006 Location: Belfast Age: 47 Services: BB XXL (50), TV L, Tivo, V+ & Talk Weekends Posts: 28	Re: Help with NTL / Virgin Offer Any communication direct to the CEO would result in this becoming a high level complaint. This happens all the time with my partners work when customers don't agree with the course of action that the call centre workers have taken. Also from what it seems Virgin mobile staff can't do anything. Michelle, the manager, kept stating that only the finance team can do anything. How can that help customers if the management are not empowred to make any kind of decision. Thats why we want to contact the CEO. It will be dealt with appropriately and by someone in their head office NOT the call centre. Their staff cannot tell customers one thing only to turn around and take it away again.Also the CEO will not be happy that they are losing a lot of customers due to this as there are many people on various forums with the same issue. As i stated before - do you need to have a 5 star credit score to get Virgin Mobile? Seems unreasonable as most of the population will only have 3 or 4 star scores.