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ewan.paton · 21-11-2006, 23:27

if your partner works for a phone company thn he should know that any communications directed at the ceo will probly be handled by similarly tranined call center staff as normal queries just they may have a little more flexibility.

no offence but its pretty unreasonable to expect a ceo earning millions a year to fix a billing issue regardless of how frustrating it is. The cost of his time just reading your corispondance would be enought to provide free calls for life.

he should be speanding his time fixing issues with business processes{1} for all customers, not just specific cases.

{1} like making sales people confirm all spelling and alowing them to change it if incorrect.

21-11-2006, 23:27	#4
ewan.paton Inactive Join Date: Nov 2006 Posts: 21	Re: Help with NTL / Virgin Offer if your partner works for a phone company thn he should know that any communications directed at the ceo will probly be handled by similarly tranined call center staff as normal queries just they may have a little more flexibility. no offence but its pretty unreasonable to expect a ceo earning millions a year to fix a billing issue regardless of how frustrating it is. The cost of his time just reading your corispondance would be enought to provide free calls for life. he should be speanding his time fixing issues with business processes{1} for all customers, not just specific cases. {1} like making sales people confirm all spelling and alowing them to change it if incorrect.