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Paul K · 21-11-2006, 18:56

Trouble is that a lot of customers only see the available speed and base their choices on this instead of good CS/ TS. That and the fact that NTL needs to keep looking for new customers due to churn means that speed boundaries will continue to be pushed and CS/ TS will suffer due to poor training/ insufficient funding and problematic out sourcing. No provider is perfect and there is yet to be one provider brave enough to say enough is enough and concentrate on customer service instead of trying to keep up with the competition.

21-11-2006, 18:56	#3
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: The Ultmate Goal Trouble is that a lot of customers only see the available speed and base their choices on this instead of good CS/ TS. That and the fact that NTL needs to keep looking for new customers due to churn means that speed boundaries will continue to be pushed and CS/ TS will suffer due to poor training/ insufficient funding and problematic out sourcing. No provider is perfect and there is yet to be one provider brave enough to say enough is enough and concentrate on customer service instead of trying to keep up with the competition.