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MTD · 21-11-2006, 10:09

The problems I had have reached a satisfactory conclusion.

For anyone interested, the problem came down to a failing modem. It was apparently rebooting quite often, causing a lot of packet losses and hence an apparent slow speed.

I called NTL support, and having anticipated long waits and not much help, I was pleasantly surprised at getting through to someone almost immediately, and they were able to work with me to run a set of tests to identify the problem. They called out an engineer to replace the modem, and the engineer arrived well on time and completed the task. He also allowed me to run my own tests while he waited.

Overall, good performance by NTL to help fix the problem. Happy ending!

21-11-2006, 10:09	#6
MTD Inactive Join Date: Sep 2004 Posts: 11	Re: Perfomance very up and down in Cambridge The problems I had have reached a satisfactory conclusion. For anyone interested, the problem came down to a failing modem. It was apparently rebooting quite often, causing a lot of packet losses and hence an apparent slow speed. I called NTL support, and having anticipated long waits and not much help, I was pleasantly surprised at getting through to someone almost immediately, and they were able to work with me to run a set of tests to identify the problem. They called out an engineer to replace the modem, and the engineer arrived well on time and completed the task. He also allowed me to run my own tests while he waited. Overall, good performance by NTL to help fix the problem. Happy ending!