homealone

I had a similar thing happen, Bop, in my case the addy was my original dialup account, which had previously been paid by a rolling credit card agreement. When I got broadband I changed it to PAYG, but apparently there was an outstanding payment showing due on the system & they kept trying to get it from my card, with no joy. (although they didn't actually tell me there was a problem!!)

Eventually they cancelled the account (so I lost the addy).

Originally I assumed it was because I'd not logged in to the account for a while, except for email. It wasn't any great loss, tbh, as it was the one which attracted all the spam....