I've got an ongoing problem, on which I hope someone may be able to advise me. The green cabinet outside our house was all but destroyed earlier this year. At first it was partially obscured by a leylandii (think this is why a car reversed into it), and our TV etc was still working, so I wasn't too concerned. The lower branches of the leylandii were recently removed to clear a road sign and the box was now exposed. The box is completely missing top and doors and is buckled in from either side, and open to the elements and visible to any little scrote who happens by. We made our first call to the NTL CS and were told it was to be passed to the relevant department, and it would be resolved. Nothing.......
Two months and a half-a-dozen calls later, from myself and neighbours, has resulted in a half-a-dozen promises to fix it made and broken. My neighbour was told by an engineer not to bother calling and that NTL would never fix it!!
My fiance (much better at the shouting stuff ) called them a few days ago, and got the same fatuous reply. She stated she was going to complain, and asked for the MD's name and the HQ address, and the CS person refused to give it out! We've now got his name, and a website gave us his email, as NTL said they don't offer an email service to complain (would probably crash their systems through sheer volume!)
Has anyone had any success with emails? Can anyone suggest another course of action other than taking a metalwork class and repairing the damn thing myself?!
Congratulations to NTL though, they may have succeded where I've failed, I might be allowed to put a SKY dish on the side of the house as my other half was so furious by the time she'd finished with CS!