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peterjohno · 19-11-2006, 21:04

Guys , im posting this as a favour to my father in law. He used to be on Bt broadband , then moved house . Turns out he cannot access his broadband service because of a stupid log in problem. He got nowhere with bt , so he migrated to tiscali . He has exactly the same problem here. Tiscali are bouncing it back to bt saying its their problem , and bt dont seem to be doing anything. He is still paying for a broadband service, and is taking them to court. When he has spoken to both companies help section , they have said to him to try and login with an engineer password . Bang , he gets in . But cant surf because of the engineer restriction , which is fine . He tries his own log in , and nothing . The line works , its just a log in problem . Now the obvious thing is to change the log in or create a new account ??? its not that easy. Because he is with tiscali , he cannot go to bt , thats tiscalis problem . He has been dealing with this for 4/5 months , and nothing is happening . Has anyone had to deal with anything like this ???

19-11-2006, 21:04	#1
peterjohno Inactive Join Date: Jan 2006 Location: LIVERPOOL Age: 55 Services: Sky+,Multiroom, VirginMedia Errr.. 20mb..ish Posts: 33	Bt to Tiscali major problems Guys , im posting this as a favour to my father in law. He used to be on Bt broadband , then moved house . Turns out he cannot access his broadband service because of a stupid log in problem. He got nowhere with bt , so he migrated to tiscali . He has exactly the same problem here. Tiscali are bouncing it back to bt saying its their problem , and bt dont seem to be doing anything. He is still paying for a broadband service, and is taking them to court. When he has spoken to both companies help section , they have said to him to try and login with an engineer password . Bang , he gets in . But cant surf because of the engineer restriction , which is fine . He tries his own log in , and nothing . The line works , its just a log in problem . Now the obvious thing is to change the log in or create a new account ??? its not that easy. Because he is with tiscali , he cannot go to bt , thats tiscalis problem . He has been dealing with this for 4/5 months , and nothing is happening . Has anyone had to deal with anything like this ???