Well, ntl demonstrated their usual level of customer 'service' today.
Was due installation of tvdrive today, called late afternoon to query status of engineer. "Oh we had to cancel the installation as somebody made an error processing your order. Did nobody call to tell you?". Err, nope!
Aaaarghhh.
Now sheduled for next week, although now pricing up Sky. Been a customer since mid-90s and now spending over £80 a month.
They couldn't care less.